Returns & Exchanges
Toys are bought for someone else more often than not, so we keep returns simple.
30 days to change your mind
Return any unopened item in its original packaging within 30 days of delivery for a full refund or an exchange. Bought early for a birthday or Christmas? Tell us at checkout and we will extend the window to cover the occasion.
Collectibles and sealed items
Figures, blind boxes and limited editions must be returned sealed and unopened. Once the seal is broken, the item can only be returned if it is faulty.
Faulty or damaged items
If something arrives broken, incomplete or stops working through normal play, send us a photo within 7 days of delivery. We will replace it or refund you in full, and we cover the return delivery. Manufacturer warranties, where they apply, are listed on the product page.
What we cannot accept back
- Items without their original packaging or with missing parts.
- Opened plushies, bath toys and other hygiene-sensitive products, unless faulty.
- Gift cards and personalised items.
How to start a return
- Email hello@kumotoy.com with your order number and what you would like to do.
- We reply within one working day with a return label or a collection slot.
- Once the item reaches us, refunds are issued to your original payment method within 5 working days.
Return delivery is S$5, deducted from your refund, and waived for faulty items or if we sent you the wrong thing.